Nuance Dragon Medical One FAQ - Frequently Asked Questions
The following questions are the most common questions our sales engineers get on Nuance Dragon Medical One.
If you don't find your question here you can call us at 1 (866) 254-0714 or click here to chat with us during business hours or email us.
Can I use Dragon Medical One from different locations? I work from home as well as the office, and visit 4 other clinics every day.
Yes! For your single user license of Dragon Medical One, that user can use it on multiple Windows PC computers around the facility, on a laptop that they take home at night, or on their home computer - it's all a seamless experience. If you go from exam room to room, the product is "open" and ready to use just like you were in the last room.
How difficult is it to use, and how much time does it take to install Dragon Medical One on a new computer?
It only takes about 2 minutes to install Dragon Medical One on any computer.
After that, just type in your user name and password, plug in your microphone (or use the built-in microphone on your computer), and you're ready to go!
How accurate is Dragon Medical One?
It’s true "AI" - artificial intelligence, and virtually perfect and instant. Compared to the last edition Dragon Medical practice 2.0 or 4.0, you'll find it's totally fluid and requires very few corrections if any - even if it's never heard your voice before!
This is unlike any version that came before it - so the stigma attached with early versions the required lots of correction of things it got wrong - no longer applies!
Using it is easy, and you'll get 90% of the benefits in the first 5 minutes of using it - it will understand everything you say and fluidly in nearly instantly put it into writing on your screen in front of you, instead of having to tediously type everything.
You can still use your mouse and keyboard anytime you want, but why not let Dragon do the work?
What if I need help using it?
Unique to HTH Engineering, our friendly engineers and techs provide unlimited customized training. We typically find it only takes about 15 minutes to learn how to use it - but you have unlimited training and support from our team as long as you have a Dragon Medical One subscription. We are always happy to help you customize commands or improve your workflow, at no extra charge.
Can I use it at multiple work locations, such as a hospital that I visit, or what happens if I visit a colleague's office and need to dictate into my web-based EMR?
Yes! You can basically walk up to any Windows computer at your colleague’s office, download the Dragon Medical One app, type your username/password, or put it in box and start using it!
If your hospital has the computers locked down, ask an IT person to give you admin privileges to install the Dragon Medical One app.
Can I use Dragon Medical One with my Mac (Apple computer) at home?
Yes, if you install parallels (www.parallels.com) on your Mac - creating the ability to run Windows programs from your Mac... Then you can load Dragon Medical One under parallels and use it very successfully. Speed and operation will be virtually identical to running on a native Windows computer in this scenario, since Dragon Medical One operates in the cloud and does not depend on CPU resources.
Will I need a fast PC to run Dragon Medical One?
No! Because Dragon Medical One uses very little resources (since all the computing and voice recognition is done in the "AI" artificial intelligence cloud), it will run very fast, even when running on a slow, old, or under-resourced computer. You can use it Windows 7, Windows 8, or Windows 10 computer (laptop, desktop, or Windows surface Pro tablet), with virtually perfect performance and speed. Even a student laptop that maybe you only paid $300, will work (e.g. a Pentium i3 with 4GB of RAM). So with Dragon Medical One you don’t have to spend money on expensive computer with lots of RAM and CPU speed.
I understand this is cloud-based, so what about connection speed? What if I have slow Internet?
Slow Internet doesn't seem to matter! The product digitizes your voice going up to the cloud (the artificial intelligence speech recognition is being done in the cloud), and only requires about 48 kb per second. Even a 3G Wi-Fi hotspot from your cell phone will normally be many times faster than 48kb/second. Basically anything that's a little faster than dial-up will work fine (e.g. ADSL or cable Modem, or virtually any Wi-Fi or office connection you have available).
I am doing a lot of work remotely through a remotely hosted EMR right now...will it work? E.g. I will login from home using a remote desktop connection or Citrix link, or web browser. Previous versions of Dragon Medical don't seem to work very well that way.
Yes! Dragon Medical One is cloud-based and designed to work very well through multiple layers of connection to a remotely hosted EMR. Anywhere you can type now, you can do the same thing with your voice. If you get the Nuance PowerMic 3, when you lift up off the main button with your thumb, the dictation will transfer automatically into your record.
How integrated is Dragon Medical One with my remotely accessed or web-based EMR?
There is a high degree of integration with cloud based and remotely hosted EMR's with Dragon Medical One, and in many cases, you will have full voice editing and dictation at the cursor, just like you are locally in front of the EMR. For example, Practice Fusion and many popular web-based EMR's provide full voice editing at the cursor, even though this is a web based product. Dragon Medical One has special web extensions (plug-ins) that are automatically installed in the popular browsers such as Google Chrome and Internet Explorer - to make this work smoothly with your remote web-based EMR.
What happens if I need support or assistance?
With HTH Engineering Inc. (Startstop.com) support is just a phone call or email away. We exclusively offer unlimited support, with One of our live Dragon-certified technicians - who will be happy to connect to your computer remotely with your permission, and show you anything you need to know.
Can existing templates, macros and vocabulary in my existing Dragon Medical be imported into Dragon Medical One?
Yes! We are happy to import your existing Dragon templates, macros and vocabulary into the cloud when you sign up for Dragon Medical One for a seamless experience, HTH Engineering will take all of your macros templates and custom vocabulary and move it into the cloud at no extra charge. This means you can go from office to office or add new words to your vocabulary - or modify any templates or procedures that you have-on the fly, and they'll be available to you anywhere, and everywhere, you use Dragon Medical One.
Is there a sign-up incentive discount for having owned the previous version of Dragon Medical?
I am not sure I speak clearly enough. Also I have a strong regional accent. Will it understand my voice, my accent, and the medical abbreviations that I use?
Yes. This is Nuance's first true artificial intelligence ("AI") version, it's far better than a human, and it understands your voice instantly. Anyone with a regional accent or English as a 2nd language still gets virtually perfect results! There are at least 5 years of anonymous data collection and metadata collection of actual physician speaking in various disciplines - embodied in the "AI" cloud - so it understands what you're saying the first time, in context, with pharmaceutical and anatomical, and procedural languages for 90 medical disciplines included.
It's unlike any previous version - and is a joy to use.
I speak very quickly - sometimes I'm also tired and sometimes I slur my words - will it still work then?
Yes. The beauty of Dragon Medical One is that it's AI engine will adapt to your way of speaking and learn everything the way you talk. Here at HTH Engineering, we've noticed even when were tired and don't pronounce words clearly - it still figures it out (almost like it reads your mind!).
Will it work with my EMR? It's __________ and I'm unsure!!
Yes. It will work with virtually any and all EMRs, because... if you can type it on a keyboard, you can type it with your voice using Dragon Medical One.
I am part of a larger medical organization that provides remote connections to the physicians with the EMR hosted on a server behind multiple firewalls -- but they need full local voice editing and dictation at the cursor just like they were in the office, when they operate off-site.
Dragon Medical One can be installed on the same server where your EMR is hosted with only about an 17 MB program footprint. Then doctors can do "dictate at the cursor" with full voice editing, using their Smartphone (Apple or Android) with the PowerMic Mobile app. The doctors can be anywhere in the United States, and use their 3G or 4G connection on their cell phone - and dictate right into the record while remotely viewing the EMR hosted from the server. This is a great option for tightly locked down systems with security concerns.
I don't want to have to carry a microphone around. Will Dragon Medical One let me do this?
Our medical group wants to use a consistent set of procedural and medical templates for everyone that has a Dragon Medical One subscription. Can this be done easily so that it's a uniform easy process for any doctor that we add or remove from the group?
Yes. HTH Engineering provides deployment of templates and macros across your enterprise, or across subsets of your enterprise (e.g. Radiology Group, Oncology Group, Internal Medicine, Behavioral Health) for multiple doctors/providers within one organization, at no extra charge.
I just want to be sure it works before I sign up for a subscription. Do you offer a free trial?
Yes. HTH Engineering's (www.StartStop.com) friendly staff will be more than happy to do a free "sandbox" trial on your computer(s), so you can see can it fully work before you commit to anything. We love showing you this product, and know how well it works. It's fast and seamless, and once you start using it you will never go back to tedious typing! Easily save yourself 90 minutes or more a day typing, EVERY day! Would you pay yourself to sit there for an hour and ½ or 2 hours typing every day to save 3-4 dollars a day? Probably not!
Are there any bonuses to signing up for Dragon Medical One with HTH Engineering?
Now you don’t have to download and install DMO on the computer! Instead, simply plug “DMO on a Stick” into any available USB port on your PC, and start working! Perfect for busy physicians and providers who visit multiple facilities and nursing homes, or for hospital facilities where the IT department doesn’t allow installation of new software.
DRAGON ON A STICK is an exclusive item that HTH Engineering offers to our Dragon Medical One customers.
What happens if a doctor leaves the practice?
Your subscription can be reassigned to a new doctor if someone leaves the practice and a new person joins it.
Can I run Dragon Medical One on an iPad?
No, sorry, this is not available at this time.
However, the free included Nuance PowerMic Mobile app for your iphone/android also works on iPad. So you can install the mobile app and dictate into your iPad, and your words will be sent to the cloud, and then the typing will appear in the Windows PC that you’re using.
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